Return & Refund Policy
At LibertyLuxe (LX), we strive to ensure that you are completely satisfied with your purchase. If you are not satisfied for any reason, we offer a straightforward return and refund policy.
Return Eligibility
You may return items within 15 days of receiving your order. To be eligible for a return, items must be:
- Unused and in the original packaging.
- Accompanied by the original receipt or proof of purchase.
Non-Returnable Items
Some items cannot be returned, including:
- Gift cards
- Personalized or custom-made items
- Sale items (unless specified)
How to Initiate a Return
To start a return, please contact our Customer Care team at CustomerCare@libertyluxe.store. Include your order number and a brief description of the item you wish to return. Our team will guide you through the return process.
Refund Process
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain amount of days.
Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund amount.
Exchanges
If you would like to exchange an item for a different size or color, please initiate the return process and place a new order for the desired item.
Contact Us
If you have any questions about our return and refund policy, please reach out to our Customer Care team at CustomerCare@libertyluxe.store.
Thank you for shopping with LibertyLuxe (LX)! Your satisfaction is our priority.